3F and Hilfr
Hilfr is the first digital platform in Denmark with a collective agreement. The deal with 3F was signed in 2018 and today covers every cleaner on the platform. Download and read the current agreement here:
What does it mean that Hilfr has a collective agreement with 3F?
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In 2018 Hilfr signed the first collective agreement between a digital platform and a trade union in Denmark. It was signed with 3F Privat Service, Hotel og Restauration, and since 1 September 2024 every cleaner on the platform is covered by it. It means the person cleaning your home is an employee with an agreed floor under their hourly wage, pension, holiday pay and sickness benefit — not self-employed and not a freelancer.
- Signed
- 2018 — the first of its kind in Denmark
- Counterparty
- 3F Privat Service, Hotel og Restauration
- Applies to
- Every cleaner on the platform since 1 September 2024
- Current period
- 2025–2028
What does the agreement give the cleaners?
A collective agreement is not a label but a deal with contents. This is what it gives the person who cleans your home:
- DKK 180.00A floor under the hourly wage
- Cleaners set their own hourly wage, and the agreement puts a floor under it at DKK 180.00 an hour. The floor applies to the WAGE — it is not a price Hilfr requires of the customer.
- 12.15%Pension
- 12.15% of the hourly wage is paid into a pension, on top of the wage.
- 12.5%Holiday pay
- 12.5% of the hourly wage accrues as holiday pay.
- 5 DKK/hourSickness benefit and parental leave
- 5 DKK per hour worked goes to the sickness and parental-leave scheme, so time off sick is not simply lost income.
- Employment, not brokerage
- Hilfr is the employer. Income tax is withheld, a digital payslip is issued, and the cleaner has an employment contract — with the notice periods and rights that come with it.
- Rules for artificial intelligence
- The current agreement is the first in Denmark to regulate a platform's use of artificial intelligence: how algorithms may take part in distributing work, and what the cleaner is entitled to be told.
How did the collective agreement come about?
From pilot scheme to full collective agreement — and to a deal that today covers the 658 cleaners who have cleaned through Hilfr.
- 2018
Hilfr becomes the first digital platform in Denmark to sign a collective agreement with 3F — a world first for the platform economy.
- 2018–24
The agreement is renewed and improved year by year in close cooperation with 3F Privat Service, Hotel og Restauration.
- 2018–24
- 2024
From 1 September, all cleaners on the platform are covered by the full collective agreement — the freelance model is completely phased out.
- 2025–28
The current agreement is in force — and, as something new, it also regulates the platform’s use of artificial intelligence.
- 2025–28
What does it mean to be employed by Hilfr?
In the platform economy, most gig workers have no rights. At Hilfr, every cleaner is an employee — with a real employment relationship and everything that comes with it:
An employment contract from day one
Every cleaner gets a real employment contract — the paperwork is in order, in black and white.
A digital payslip every month
Wages are paid monthly and tax is reported automatically. No grey areas.
Pension, holiday pay and sickness/parental supplements
Earned on every single hour — just like at any other decent workplace.
Insured while working
Both the cleaner and the customer are covered by Hilfr's insurance with IF.
Who has written about the Hilfr agreement?
The agreement has attracted attention both in Denmark and internationally. Here is a selection of press coverage, research and official decisions — so you do not have to take our word for it.
Cleaning’s 'Airbnb' signs Denmark’s first digital collective agreement
The agreement was signed in the presence of Prime Minister Lars Løkke Rasmussen, DI CEO Karsten Dybvad and 3F president Per Christensen (in Danish).
Read the article
Historic agreement: cleaning platform signs deal with 3F
The company behind the Hilfr app is the first digital labour platform to sign a collective agreement with 3F (in Danish).
Read the article
New collective agreement sets requirements for platform’s use of artificial intelligence
As something new, Hilfr’s agreement with 3F regulates the use of artificial intelligence (in Danish).
Read the article
Platform companies must take responsibility for their employees
With clear rules, the result is better platforms that treat their staff better and deliver better service (in Danish).
Read the article
Sharing service aims to put a stop to undeclared work
The agreement with 3F Privat Service can help curb undeclared work, writes Dansk Industri (in Danish).
Read the article
Collective agreement on artificial intelligence safeguards the right to manage and the right to organise in the labour market of the future
The Employment Relations Research Centre (FAOS) on the Hilfr agreement (in Danish).
Read the article
Collective bargaining rights for platform workers
International analysis of the groundbreaking Danish Hilfr agreement (in English).
Read the article
Academic analysis of the Hilfr collective agreement
Scholarly article on collective agreements for platform workers (PDF, in English).
Read the article
Minimum prices for cleaners on the Hilfr platform
The Danish Competition and Consumer Authority’s decision on Hilfr’s commitments regarding minimum prices on the platform (PDF, in Danish).
Read the articleMore about Hilfr
Who is Hilfr?
Meet the platform behind Denmark’s first platform collective agreement — and the people behind it.
About HilfrQuestions?
Find answers about prices, payment, insurance, cancellation and much more in our FAQ.
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