Question 1

How do I book a cleaning?

Accepted Answer

You book a cleaning by entering your postal code on the front page to see the cleaners who cover your area. Pick the profile that suits you, choose a date, time and duration — and send your booking. You create a free profile along the way, and your payment card is stored securely without anything being charged. The whole booking typically takes less than five minutes. The cleaner then confirms, and you get a message by email and in your Hilfr inbox.

Question 2

How does a booking work, step by step?

Accepted Answer

A booking with Hilfr has six steps: 1) You choose a cleaner, date, time and number of hours. 2) You create a free profile or log in. 3) You enter your payment card — nothing is charged now. 4) You send the booking, and the cleaner confirms it. 5) About two days before the cleaning, the amount is reserved on your card. 6) About two days after the cleaning, the amount is charged and your invoice is ready on your profile. You can follow the status at every step when you are logged in — and we email you whenever something happens that you need to know about.

Question 3

Are there rules for when and how long I can book?

Accepted Answer

Yes — there are four rules for a booking with Hilfr: the cleaning must last at least 1.5 hours, it must start at least 14 hours from now, it must fall between 06:00 and 22:00, and times follow a 15-minute grid (e.g. 9:00, 9:15, 9:30). The 14-hour notice exists so the cleaner can plan their day. If you need help sooner than that, call us on +45 92 45 32 29 — we cannot promise anything, but we can ask around.

Question 4

Do I need an account to book?

Accepted Answer

Yes, you create a free profile as part of the booking. It takes less than a minute and only needs your name, your email and a password. You use the account to follow your bookings, message your cleaner and download your invoices for the Danish service deduction.

Question 5

How do I know my booking is confirmed?

Accepted Answer

Your booking is confirmed once the cleaner has accepted it — then you get an email and a message in your Hilfr inbox, and the booking changes status when you are logged in. Until then it is a request. You also get a reminder email about a day before the cleaning.

Question 6

What happens if the cleaner does not respond to my booking?

Accepted Answer

If the cleaner does not respond, your booking expires automatically — no later than six days after you sent it, and always at least 13 hours before the cleaning was due to start. So you hear in time to book someone else. You are never charged for a booking that was not accepted, and your card is untouched. If you have not heard back within a day, book a different cleaner rather than waiting. An open calendar unfortunately does not always mean the cleaner can take the job — and you will get there faster by trying someone else. Write to us at support@hilfr.dk if you keep getting declined; then we will find someone for you by hand.

Question 7

Why was my booking declined when the calendar looked free?

Accepted Answer

A booking can be declined even though the calendar looked free, because cleaners manage their own calendars and do not always get around to closing them when the day fills up. Travel time, a job for another customer or illness can also play a part. It is frustrating, and it is one of the things we are working to improve. Try another cleaner in your area — or write to support@hilfr.dk and tell us when you would like help. Then we will find someone who can.

Question 8

What do I do if there are no cleaners in my area?

Accepted Answer

If there are no cleaners available in your postal code, write to us at support@hilfr.dk with your postal code and which days suit you. We keep an eye out when new cleaners join in your area, and we let you know. Hilfr has most of its cleaners in Greater Copenhagen, and coverage is thinner outside the capital area. The postal-code search on the front page always shows the honest picture — it only shows cleaners who actually cover your address.

Question 9

How do I choose the right cleaner?

Accepted Answer

You choose a cleaner based on their profile: description, hourly rate, number of completed cleanings and reviews from other customers. Everyone is ID-verified and employed by Hilfr under the 3F collective agreement, so you do not have to assess whether the working conditions are in order. If you are unsure, message the cleaner before booking — about the size of your home, pets, what you need help with. Most reply the same day, and it is the best way to find out whether you are a good match.

Question 10

Can I get recurring cleaning, e.g. weekly or every two weeks?

Accepted Answer

Yes — you can get recurring cleaning with the same cleaner: every week, every 2 weeks or every 4 weeks. You choose the recurrence when you book. Upcoming visits are created automatically some way ahead, and you can change or stop the arrangement at any time. There is no commitment and no notice period. Every 2 weeks is the most popular option at Hilfr — start there if you are unsure, and adjust after a couple of visits.

Question 11

Do I get the same cleaner every time?

Accepted Answer

Yes — you get the same cleaner every time. With Hilfr you do not book a company, you book a specific person, and your recurring arrangement runs with exactly the person you chose. You get to know each other and the home, so quality improves visit by visit. If your cleaner falls ill or goes on holiday, you agree a new time — or you can book a different cleaner for that single visit without touching your recurring arrangement. If your cleaner leaves Hilfr altogether, you hear it from us, and we help you on to a new one.

Question 12

Can I get cleaning at short notice or at the weekend?

Accepted Answer

Yes, you can book at the weekend and at short notice — it depends entirely on the cleaners’ calendars in your area, and many offer weekend slots too. The shortest possible notice is 14 hours before the cleaning starts. Hilfr adds no weekend or evening surcharge: the price is the cleaner’s normal hourly rate whatever the day. Enter your postal code and see the available times directly in the booking flow.

Question 13

Do I need to be home during the cleaning?

Accepted Answer

No — you do not need to be home during the cleaning. Many customers give their cleaner access with a key, a code or a key box, and agree the tasks in messages beforehand. For the first visit we do recommend meeting, though. Ten minutes together in the home going through the tasks and where things are kept typically saves several visits’ worth of misunderstandings.

Question 14

How does the cleaner get into my home?

Accepted Answer

You agree access directly with your cleaner in messages on Hilfr — key, key box, door code, or you letting them in yourself. It is your call, and you write the access details in the chat or in the booking notes so they are in one place. If the cleaner is to have a key, agree at the same time what happens to it if the arrangement ends. We recommend a key box over a loose key — then you can change the code whenever you like, without anyone having to meet.

Question 15

Do I need to provide cleaning products and equipment?

Accepted Answer

Yes, you provide the cleaning products, vacuum cleaner, cloths, mop and bucket. Cleaners do not bring products and equipment, partly because they cannot be transported safely between homes. It is also an advantage: the products used are the ones you are comfortable with in your own home. Put things out before the visit, and say in messages if something is meant for a specific purpose.

Question 16

What happens at the first visit?

Accepted Answer

At the first visit you typically spend the first ten minutes walking through the home together: what needs doing, where things are kept, and whether anything should be left alone. Then the cleaner gets started. Those ten minutes come out of the cleaning itself, so put the most important tasks first in your message to the cleaner before you start. If it turns out to be too little time, you simply adjust the hours for the next visit. That is completely normal.

Question 17

Can I move my booking to another time?

Accepted Answer

Yes — you can propose a new time directly from your booking when you are logged in. Your cleaner receives the proposal and accepts or declines it, and you are notified right away. Until the proposal is accepted, the original time still applies. We automatically check that the new time is free in the cleaner’s calendar as soon as you send the proposal — so you do not propose a time that could never have worked.

Question 18

What happens if my proposal for a new time is not answered?

Accepted Answer

If your proposal for a new time is not answered, it lapses and the cleaning goes ahead at the original time. The proposal lapses at the latest around two days before the cleaning, when payment is set in motion. If it is urgent, message the cleaner alongside it — a proposal in the system is not the same as an agreement until the other party has said yes.

Question 19

Can I cancel a cleaning, and does it cost anything?

Accepted Answer

Yes, you can cancel a cleaning at any time from your booking, and it costs you nothing. Hilfr does not charge cancellation fees — not for late cancellations and not for cancelling a recurring arrangement. If you cancel so late that the amount was already reserved on your card, the reservation is released automatically. In the rare case something has already been charged, you get the money back.

Question 20

What if I cancel on the day itself?

Accepted Answer

If you cancel on the day itself, it still costs you nothing — but say so as early as you can, and message your cleaner directly. The cleaner has kept the time free and may, at best, still be able to use it for another job. If it happens repeatedly, the cleaner may choose not to continue the recurring arrangement. That is the only consequence there is.

Question 21

Can I change how many hours the cleaning should take?

Accepted Answer

Yes — the number of hours can be changed, but it is not something you can do yourself today. Write to us at support@hilfr.dk or call +45 92 45 32 29, and we will adjust the hours on the booking; the price is recalculated automatically. If you agreed an extra half hour with your cleaner on the day, write to us — we add the time to the booking afterwards, so the cleaner is paid for it and you only pay for what was actually done.

Question 22

How do I change my recurring arrangement — e.g. to another weekday?

Accepted Answer

To move your whole recurring arrangement to another weekday, time or number of hours, do it yourself from your profile: open one of the bookings, propose the new time and choose “This and all future”. Your cleaner accepts once and the whole series moves — and the price is recalculated automatically if the number of hours changes. Only the rhythm itself — from every week to every other week, for example — cannot be changed by you yet. Write to us at support@hilfr.dk and we set the new cadence in one go.

Question 23

Can I pause my recurring arrangement, e.g. for a holiday?

Accepted Answer

Yes — you can cancel the individual visits that fall during your holiday and let the rest of the recurring arrangement continue. It costs nothing, and the arrangement resumes by itself afterwards. If many visits need skipping, write to support@hilfr.dk with the dates and we will do them in one go. Do tell your cleaner too — they plan their month around your arrangement.

Question 24

How do I stop my recurring cleaning?

Accepted Answer

You stop your recurring cleaning by cancelling it from your profile — choose “Cancel all future bookings” on one of the upcoming bookings and the whole series stops. There is no commitment, no notice period and no fees. Do send your cleaner a message that the arrangement is ending. It is a person who had counted on that time — and if it is about something we can fix, we would very much like to hear from you at support@hilfr.dk first.

Question 25

What happens if my cleaner cancels?

Accepted Answer

If your cleaner cancels, you are notified right away and you pay nothing — nothing is reserved or charged for a cleaning that is not carried out. If the amount was already reserved, it is released. You can either agree a new time with your cleaner or book someone else for that single visit. If it is urgent, call us on +45 92 45 32 29 — we can ask around among the cleaners in your area.

Question 26

What happens if my cleaner falls ill?

Accepted Answer

If your cleaner falls ill, they must notify both you and Hilfr before the cleaning was due to start. Then you agree a new time that suits you both — or you can book a different cleaner for that single visit. You obviously do not pay for a cleaning that is not carried out. And because cleaners are employed under a collective agreement, they receive sickness benefit for the bookings they had already accepted — so a sick day is not simply lost income.

Question 27

What do I do if the cleaner does not show up?

Accepted Answer

If the cleaner does not show up, call us straight away on +45 92 45 32 29 — even while you are standing there waiting. We contact the cleaner, find out what happened, and make sure you are not charged for a cleaning that did not take place. Do also write in messages on Hilfr so there is a record on the booking. No-shows are rare, but when they happen they are ours to sort out — not yours.

Question 28

Can I switch to a different cleaner?

Accepted Answer

Yes — you can switch cleaner at any time. Cancel your current recurring arrangement and book a new cleaner in your area. There is no commitment, and you owe no explanation. If you would rather have help finding someone who fits better, write to support@hilfr.dk and tell us what did not work. We know our cleaners and can point you in the right direction.

Question 29

I have moved — what do I do about my recurring arrangement?

Accepted Answer

If you have moved, write to us at support@hilfr.dk with your new address. The address is attached to the booking and cannot be changed on an arrangement that is already set up — so we recreate your recurring arrangement at the new address. If the new address is outside your cleaner’s area, we help you find a new one. Do check the postal-code search on the front page yourself first.

Question 30

What is included in a regular cleaning?

Accepted Answer

A regular cleaning with Hilfr typically covers vacuuming and mopping, wiping surfaces and dusting, plus cleaning the kitchen and bathroom. There is no fixed package — you agree the tasks directly with your cleaner so the cleaning fits your home. Write a short task list for the first visit. Then you both have the same expectations, and the cleaner can say if there is not enough time for everything.

Question 31

How do I agree what should be done?

Accepted Answer

You agree the tasks with your cleaner in messages on Hilfr before the first visit — and ideally write a short list in priority order. It is the single best investment in a good cleaning: the cleaner knows what matters most to you, and what can wait if time runs short. If you have particular wishes — specific products, rooms that should be left alone, somewhere that needs extra care — write it in the same place. Then it is on the booking and not just in someone’s memory.

Question 32

How often should you have your home cleaned?

Accepted Answer

Most homes do well with a cleaning every two weeks — it is also the most popular option at Hilfr. Families with children, households with pets and larger homes often choose weekly cleaning, while small households can manage with every third or fourth week plus a deeper clean now and then. If you are unsure, start with every two weeks — you can always adjust your recurring arrangement, and there is no commitment.

Question 33

How many hours should I book?

Accepted Answer

Measured across our own completed cleanings, most people book 2–2.5 hours up to 100 m², 2.5–3 hours for 100–140 m² and 2.5–4 hours above 140 m². 79% of all visits are 2, 2.5 or 3 hours, and 2.5 hours is the most booked duration of all. The shortest booking the platform allows is 1.5 hours. Square metres are only half the answer: an extra bathroom, many small rooms, or a home with children and pets all add time — if you have two or more bathrooms, the estimator in the booking form adds half an hour. If you are unsure, ask the cleaner in messages before you book. Adjusting the hours after a couple of visits is completely normal.

Question 34

What happens if there is not enough time for everything?

Accepted Answer

If there is not enough time, the cleaner does the most important things first and tells you. You only pay for the hours you booked — no time is added without your consent, and a cleaner may not simply stay longer and invoice you for it. If you would like that extra half hour included, agree it with the cleaner and write to support@hilfr.dk. We add the time to the booking, the cleaner is paid for it, and the price is recalculated at the same hourly rate. If it happens every time, that is a sign the recurring arrangement needs another half hour.

Question 35

Can I book a deep clean?

Accepted Answer

Yes, you can book a deep clean. With Hilfr it is not a fixed-price package — you book more hours with your cleaner and agree in messages what should be covered: skirting boards, tiles and grout, interior windows, kitchen cupboards and descaling the bathroom, for example. Expect roughly twice as long as your own ordinary cleaning of the same home — for most homes 4-6 hours, and more if it has been a long time since the last one. Message the cleaner first for an estimate of the hours.

Question 36

Can I book a move-out cleaning?

Accepted Answer

Yes, you can book a move-out cleaning — book the number of hours the job needs, and tell the cleaner in advance about the size of the home and what the landlord or buyer requires: typically oven, fridge, cupboards, a limescale-free bathroom and windows. A move-out cleaning is considerably more extensive than a regular one, so allow plenty of time. Hilfr does not offer a move-out guarantee, and we cannot guarantee approval by a landlord. Also note that the Danish service deduction generally applies to cleaning in your current home — check the rules at skat.dk before counting on a deduction for a home you have moved out of. And once you have moved in: a new home is the easiest place to settle into a rhythm, precisely because everyday life has to be worked out from scratch anyway. A recurring arrangement has no commitment and can be stopped at any time, so it costs you nothing beyond the visit you actually get.

Question 37

Can I get help with special jobs like oven cleaning, descaling or post-renovation cleaning?

Accepted Answer

Yes, many cleaners are happy to take on larger one-off jobs — oven cleaning, heavy descaling of a bathroom or cleaning after builders. Message the cleaner before you book so you can agree the job and the right number of hours. Remember that any special equipment or products are for you to provide. Construction dust after a renovation is also hard on an ordinary household vacuum — consider renting a builder’s vacuum for the day.

Question 38

Do you clean windows?

Accepted Answer

Interior window cleaning is something you can absolutely have done — agree it with your cleaner and allow time for it in the booking. Interior window cleaning is also covered by the Danish service deduction. Exterior window cleaning at height is not something we offer: it requires ladders, lifts and different health-and-safety certification than our cleaners have. Ground-floor windows that can be reached from the ground are something you agree with your cleaner.

Question 39

Can I get help with laundry, dishes and tidying?

Accepted Answer

Yes — laundry, dishes, tidying and ironing are all tasks you can agree with your cleaner within the time you have booked. They are also covered by the Danish service deduction, just like the cleaning itself. Say so in advance in messages so the time is accounted for. A load of washing that has to be hung and folded easily eats half an hour of the cleaning.

Question 40

Can I get eco-friendly cleaning?

Accepted Answer

Yes — and you decide how. The cleaner uses your own cleaning products, so you choose Nordic Swan Ecolabelled, allergy-friendly or fragrance-free products if that matters to you. Do mention your preferences in messages before the first visit, so the cleaner knows what is set out and what should not be used. Note that Hilfr is not Swan-labelled as a company — it is your products that decide.

Question 41

Can I get cleaning when I have pets?

Accepted Answer

Yes, you can absolutely get cleaning with pets in the home — but do mention it in your booking or in messages beforehand. Then the cleaner knows to allow extra time for hair and dust, and whether animals will be home during the visit. If the cleaner has allergies or is uncomfortable around large dogs, you can sort that out before starting a recurring arrangement. Better to know in advance than to find out on the day.

Question 42

Can I get cleaning at my summer house?

Accepted Answer

Yes, if a Hilfr cleaner covers the area — enter the postal code on the front page and see who is available. Coverage in summer-house areas is thinner than in the cities, so check before counting on it. The Danish service deduction can in many cases also be used for cleaning in holiday homes, but the rules depend on ownership and whether the house is rented out — check the current terms at skat.dk.

Question 43

Can I use Hilfr for my office or business?

Accepted Answer

Hilfr is built for private homes, and the prices, the tax deduction and the booking flow are designed around that. If you need commercial cleaning — offices, clinics, stairwells or recurring cleaning with several staff — write to us at support@hilfr.dk and we will work out whether we can help. Note that the Danish service deduction only applies to cleaning in private homes and holiday homes, not business premises.

Question 44

What does a cleaning cost?

Accepted Answer

Cleaning with Hilfr costs from about 387 DKK per hour including VAT and all costs — and from about 327 DKK per hour once the Danish service deduction is taken into account. The price depends on the cleaner's hourly rate, which the cleaner sets themselves; the collective agreement puts a floor under it at 180.00 DKK per hour. On top of the wage come the costs that follow from employing someone: pension, holiday pay, sickness and parental-leave contributions, the platform fee including insurance, and VAT. You always see the full and final price before you confirm your booking — no hidden fees, no subscription and no commitment.

Question 45

What is the hourly price made up of?

Accepted Answer

The hourly price consists of five parts on top of the cleaner's wage: pension (12.15%), holiday pay (12.5%), sickness and parental-leave contributions (5 DKK per hour), the platform fee including insurance (35% of the employment costs) and VAT (25%). Wage, pension and holiday pay go to your cleaner. The platform fee covers operations, customer service, insurance with IF and payment fees. VAT goes to the state. The full calculation is set out line by line on the prices page — and the same figures appear on your invoice.

Question 46

Why are there additions on top of the cleaner’s hourly wage?

Accepted Answer

The additions are there because your cleaner is employed — not a freelancer and not undeclared labour. They cover pension (12.15%), holiday pay (12.5%), sickness and parental-leave contributions, insurance, running the platform, and VAT. That is what makes sure the person cleaning your home has proper and legal working conditions — pension, holiday pay and sickness benefit. It costs more than undeclared work, and that is precisely the point.

Question 47

Can I get a quote for cleaning?

Accepted Answer

You do not need to wait for a quote. Every cleaner shows their hourly rate on their profile, and when you pick a date and number of hours you see the full and final price immediately — before you confirm anything. No site visits, no salespeople, no surprises. If you are unsure about the hours, ask the cleaner in messages before you book.

Question 48

Is there a commitment or a subscription?

Accepted Answer

No — there is no commitment, no subscription and no notice period at Hilfr. You can cancel a single visit, or stop the whole recurring arrangement at any time from your profile with “Cancel all future bookings”, and you only pay for the cleanings that are carried out. If the arrangement needs to move to a different weekday, a different time or a different number of hours, you propose it on the booking yourself and pick “This and all future” — your cleaner just has to accept, and the price is recalculated automatically. Only the rhythm itself — going from weekly to every other week, say — is something to write to us about.

Question 49

When is the money taken?

Accepted Answer

Nothing is charged when you book — your card is simply stored securely. The amount is reserved on your card about two days before the cleaning and is only charged about two days after the cleaning has been completed. So you never pay for a cleaning that has not been carried out. If the cleaning is cancelled before then, the reservation is released by itself.

Question 50

Why is there a reserved amount on my card?

Accepted Answer

The reserved amount is an authorisation, not a charge: about two days before the cleaning we set the amount aside on your card so we know the payment can go through. The money only leaves the account once the cleaning has been carried out. If the cleaning is cancelled, the reservation is released. How quickly the amount disappears from your online banking is up to your bank — typically a couple of banking days.

Question 51

Which payment methods can I use?

Accepted Answer

You pay by payment card — Dankort, Visa and Mastercard. The card is stored securely when you book and is used automatically for your upcoming cleanings, so you do not have to enter it again. We do not support MobilePay, invoicing or cash. Payment must be electronic for you to claim the Danish service deduction — so it is not only a technical detail.

Question 52

Is it safe to store my card with Hilfr?

Accepted Answer

Yes — your card details are stored with Stripe, one of the world’s largest payment providers, and they never touch Hilfr’s own servers. We can see the last four digits and the expiry date, and nothing else. You can replace or remove the card from your profile at any time. Hilfr stores one card at a time — enter a new one and it automatically replaces the old one on all your upcoming bookings.

Question 53

Can the cleaner change their hourly rate?

Accepted Answer

Yes, the cleaner sets their own hourly rate and can change it. A price change never affects a booking that has already been made — the price you saw when you booked is the price you pay. For a recurring arrangement, the price applies to the visits that have already been created. If the cleaner changes their rate, the new rate applies to visits created after that, and you can see the price on each individual booking before it is carried out.

Question 54

How do I get invoices for my cleanings?

Accepted Answer

All your invoices are collected under "Invoices" on your profile, ready to download as PDF. The invoice arrives once the cleaning has been carried out and the amount charged. The invoice shows the full price breakdown and the deductible labour share for the Danish service deduction — so you have exactly the figure you need for your tax return.

Question 55

Should I tip?

Accepted Answer

No, you should not tip. Your cleaner is employed on collective-agreement terms with an agreed hourly wage, pension and holiday pay — their pay does not depend on whether you give something extra. If you want to show that you are happy with the work, a review on the cleaner’s profile is worth far more. It follows them and helps them get more customers.

Question 56

What do I do if my payment card is declined?

Accepted Answer

If your card is declined, update the card on your profile — then it sorts itself out. The system automatically tries again after about 6, 12 and 18 hours, and it always uses whichever card is on your profile at the time of the attempt. So you do not need to book again: save the new card, and the next attempt will go through. You get an email from us about half an hour after the first failed attempt — it is only sent if the payment actually failed. If nobody acts, the booking is automatically cancelled 12 hours before the cleaning was due to start. The most common causes are an expired card, a blocked card, insufficient funds, or a bank verification you did not finish. If you are unsure, call us on +45 92 45 32 29 — we can see what the bank replied, and we can make sure the cleaning goes ahead in the meantime.

Question 57

How do I update my payment card?

Accepted Answer

You update your payment card under payment details on your profile when you are logged in. Enter the new card and save — it automatically replaces the old one on all your upcoming bookings, including those in a recurring arrangement. Hilfr stores only one card at a time, so there is no "which card should be used?" decision to make. If you have a booking where payment has already failed, the next automatic attempt uses the new card by itself.

Question 58

I got a message saying "action required" — what does that mean?

Accepted Answer

"Action required" means your bank wants you to approve the payment before it can go through — typically with MitID in the bank’s app. It happens because the payment is taken while you are not at the screen, and some banks require an extra approval in that situation. Follow the link in the email, or go to the booking on your profile and complete the payment there. If the card looks completely normal in your bank and you still cannot get through, call us on +45 92 45 32 29 — it is typically a half-finished verification blocking things, and we can clear it out of the way.

Question 59

Can I pay manually if the automatic charge fails?

Accepted Answer

Yes — if the ordinary card reservation two days before the cleaning fails, you can pay the booking manually from your profile, approving the payment right there while you are at the screen. That is often the fastest route when the bank wants an extra approval. If we have moved your booking ourselves after the amount was reserved, it works differently: there we ask you to update the saved card on your profile instead, and the system retries on its own. You are told which case you are in on the booking itself. The manual payment must be confirmed within 12 hours, otherwise it lapses. The hold on your card is normally released straight away — in rare cases it stays until your bank releases it itself, typically within a week. Do call us on +45 92 45 32 29.

Question 60

My booking was cancelled because of payment — can I get it back?

Accepted Answer

Yes — write or call us and we will restore the booking. The system automatically cancels a booking where payment has not been settled 12 hours before the start, but that is not a final verdict: if you have updated your card, we recreate the booking at the same time, provided the cleaner is still available. If the cleaning is soon, call +45 92 45 32 29 rather than writing. We have several times asked the cleaner to turn up anyway and sorted the payment afterwards — but that requires us to know in time.

Question 61

My card is about to expire — what should I do?

Accepted Answer

If your card is expiring, save the new card on your profile as soon as you have it. An expired card is the most common reason a recurring cleaning is suddenly cancelled — and it typically happens two days before the visit, when the amount has to be reserved. If you have a recurring arrangement running, this is the one thing worth doing right away. Then you will not notice a thing.

Question 62

I can see two charges for the same cleaning — what happened?

Accepted Answer

If you see two charges for the same cleaning, it is usually a reservation and a charge sitting next to each other in your online banking — the reservation drops off by itself within a couple of banking days. If you really have been charged twice, write to support@hilfr.dk with the date and the two amounts, and we will correct it and refund the money. We check it the same day.

Question 63

When do I get my money back after a cancellation?

Accepted Answer

If the amount is only reserved and not charged, the reservation is released immediately when the cleaning is cancelled — after that it is your bank that decides how quickly it disappears from the statement. Typically a couple of banking days. If the amount has already been charged, we refund it to the card that was used. That normally takes 5-10 banking days. If longer has passed, write to support@hilfr.dk.

Question 64

Can I claim the service deduction (servicefradrag) for the cleaning?

Accepted Answer

Yes — private cleaning is covered by the Danish service deduction, and the labour share of your payment is deductible. Both conditions are met automatically when you book through Hilfr: the work is paid labour carried out in your home, and the payment is electronic. Under "Invoices" on your profile you can see how much you can report — you enter the amount yourself on your tax return at skat.dk.

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